At Hera Fine Jewellery we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.
This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
WHO ARE WE?
Hera Fine Jewellery
Name: Hera Fine Jewellery
Company Name: Goldworks Scotland LTD
Company Address: Unit 19A Eastgate Shopping Centre Inverness IV2 3PP Scotland UK
Email: [email protected]
Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by completing our ‘contact us’ forms on our site. This includes information provided at the time of requesting information or ordering our goods or services. We may also ask you for information when you provide feedback to us about our site.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
When you choose to contact us through a contact form/web forms, we collect your name, email address, and telephone number etc This information is used to contact you if we need to respond to your question. We may use your personal information in the prevention and detection of fraud.
SECURITY OF YOUR PERSONAL DATA
Where we give you (or when you have chosen) a password which enables you to access certain restricted parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Any personal information transmitted over the internet via our website is secured using SSL encrypted.
However transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
HOW WE USE YOUR PERSONAL DATA
We may use information held about you in the following ways;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service to you.
DISCLOSURE OF YOUR PERSONAL DATA
We will not share your information with any other organisation unless you have given us your expressed written consent to do so.
WHO HAS ACCESS TO MY INFORMATION?
The information you provide is controlled by Hera Fine Jewellery Unit 19A Eastgate Centre Inverness IV2 3PP Scotland UK (“Data Controller”).
HOW DO WE PROTECT YOUR INFORMATION?
We take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of Hera Fine Jewellery (the Data Controller) who handle the technical management of our website can access your information. In accordance with UK Data Protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.
DO WE DISCLOSE YOUR INFORMATION TO THIRD PARTIES?
We do not sell, trade or rent your personal information to third parties. If we choose to do so in the future, you will be notified by email of our intentions, and have the right to be removed prior to the disclosure.
In the case of repairs that we process in the shop we take your name and telephone number. Sometimes we may take a receipt .
YOUR CONSENT AND RIGHTS
Please note the information you provide will not be transferred out of the UK.
Under UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.
HOW WE USE YOUR DATA.
to provide goods, offers and services to you;
to enable Hear Fine Jewellery to manage customer service interactions with you;
to manage any registered account(s) that you hold with us;
we only contact you electronically about promotional offers or products and services which we think may interest you if you have signed up for our newsletter.
for market research purposes – to better understand your needs;
WHAT PERSONAL DATA DO WE COLLECT?
Hera Fine Jewellery may collect the following information about you:
your name including salutation
your contact details: your address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address, website (if a business);
purchases and orders made by you;
your on-line browsing activities on the website;
when you make a purchase or place an order with us, your payment card details are stored securely with our merchant;
your communication and marketing preferences;
other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
LEGAL BASIS FOR USING DATA
Hera Fine Jewellery processing customer personal data
Hera Fine Jewellery collects and uses customers’ personal data because is it necessary for:
the pursuit of our legitimate interests (as set out below);
the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
OUR LEGITIMATE INTERESTS
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Hera Fine Jewellery including:-
selling and supplying goods and services to our customers;
protecting customers, employees and other individuals and maintaining their safety, health and welfare;
promoting, marketing and advertising our products and services;
sending promotional communications which are relevant to our customers;
understanding our customers’ behaviour, activities, preferences, and needs;
improving existing products and services and developing new products and services;
complying with our legal and regulatory obligations;
handling customer contacts, queries, complaints or disputes;
fulfilling our duties to our customers, staff and directors.
What are cookies and why do we use them?
Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies last for different lengths of time depending on the job they do.
There are session cookies and persistent cookies:
Session cookies only last for your online session and disappear from your device when you close your browser
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
You may delete any cookies already on your computer. You may also disable the cookies we use but doing so may mean you are unable to access all the facilities our site offers. Please refer to your browser’s help files for appropriate instructions.
Hera Fine Jewellery
Unit 19A Eastgate Shopping Centre Inverness IV2 3PP Scotland UK