Store Policy
If you are not satisfied with an item, you may exchange it or be issued with a credit note/voucher within 14 days from the date purchased, provided it is still in it`s original packaging, condition & a valid receipt is shown.
If an item is broken through normal use we are happy to repair & a small charge may be required. If an item purchased is found to have a manufacturer defect it must be brought to our attention within 28 days of purchase.
Due to health & saftey laws we are unable to exchange any earrings or body jewellery.
Bespoke Orders
Special orders take between 6-8 weeks unless we have gauranteed you an earlier date. Time will also need to be allocated for hallmarking which is done at the Edinburgh Assay Office. Please not that we are unable to offer exchanges or refunds on bespoke orders & all deposits are non refundable.
Items can be secured with a non refundable deposit of 30% of the final price.
All diamonds supplied by Hera Fine Jewellery are guaranteed conflict free. Hera Fine Jewellery supports & adheres to the Kimberley process.
